Frequently Asked Questions
Do you monogram outside items?
We sure do! Unfortunately, we cannot accept outside items through the mail; however, we can monogram items you already own if you visit us at our storefront location in Hattiesburg, MS! Prices and turnaround times vary, but can be found in more detail by clicking here.
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Can I make a change to my order?
If you realize a change needs to be made once you have already placed your order, Contact us immediately. We will do our best to accommodate any requests, but we are sometimes limited to the changes we can make.
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Do you offer discounts for bulk orders?
Yes! Contact us before placing an order with how many items you are needing, and we can let you know what discount, if any, is available for you. Once an order is placed, no changes will be made to the purchase amount, so it is important to reach out to us BEFORE ordering!
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Can I purchase an item without personalization?
Most definitely! Monogramming is included with every purchase, but if you choose to skip this step, just add the item to your cart without entering any personalization details.
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What size will the monogram be?
Sizes will vary according to name characters, fonts, and individual items. Each monogram is thoughtfully sized by an employee before it goes onto your item. We always do our very best to make the personalization an appropriate size on each and every item! If you have a specific request for sizing, please make note of this at checkout; otherwise items will be sized how we best see fit.
Do you offer local pickup?
Absolutely! No need to pay for shipping if you live close enough to stop in and pick up your completed order. Just select local pickup at checkout. We can't wait to see you!
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Can I get my sorority/fraternity name on my item instead of my name or initials?
No. At this time we do not offer the embroidery of anything Greek or Collegiate. Businesses are required to have a certain license when it comes to selling Greek/Collegiate items, and we currently are not licensed to do so.
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What happens if I receive my order and something is wrong?
Oh no! If you find something wrong with your item, please Contact us immediately. Please include a picture so that we can get back to you quickly. Customer satisfaction is our number one priority, so we will do our best to rectify the situation.
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Do you take custom orders?
Yes. At this time, all custom orders must be placed in person. If you are not local, but would like a custom order, feel free to Contact us. In certain situations we are able to accommodate special requests even for non-local customers.
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What is the return policy?
Any customized product is final sale due to the personalized nature of monogrammed items. If you are unhappy with your item in any way, Contact us so that we can help you. If you made a purchase for an item that was not personalized, you have 30 days from the purchase date to complete the return process.